Design Intent vs What Gets Used
In most projects, what gets installed is not what defines success.
What matters is what actually gets used.
The meeting room feature everyone avoids.
The control screen no one explores beyond the first page.
The automation that works perfectly — but only when someone explains it.
Over time, spaces develop a “real” version and a “designed” version.
The gap between the two is rarely about technology capability.
It’s about usability, clarity, and how much effort the space demands from people.
In practice, the most successful environments are not the most advanced ones —
they’re the ones that ask the least of their users.
